Our Reviews

  • Janet Irving, West Sussex

    I have fitted the handrail and it looks great so thanks.

  • Alistair Hamilton, Kirkliston

    Just a quick note of thanks for the quick delivery yesterday. Both balustrade and stair handrail are now installed and look great.

    Always a pleasure to deal with a local firm who provide great service. Thanks again.

  • Liz Atkinson, Surrey

    I am very pleased with the oak and stainless steel handrails I recently ordered.

  • Sue Pearston, Winchester

    Dear Sirs, just to let you know that I have received the handrail, thank you for your prompt service.

  • David Atherton, Peterborough

    Many thanks for swift and safe delivery of my order which arrived this afternoon. Particular thanks also for the understanding way in which my order telephone calls were handled. A quick look into the box has justified my faith in the quality of your work which was first based on seeing your excellent web site.

  • Jonathan Shuttleworth, Northumberland

    Many thanks for your prompt turnaround.

  • Pete Willis, London

    Just received handrails and all components, as ordered. 

    Highly delighted and more than impressed with the quality/accuracy.

    A brilliant job!

    Many thanks again for all your help.

    I'll be back soon with the balustrade order.

  • Linda Blood, Coventry

    Bought one of their banisters in mahogany and I am so pleased with everything about it. The quality the colour and the high grade fixings. Also it was delivered within a couple of days. I highly recommend this product.

  • Brian and Annette Graham, York

    Hi Andrew and the Team

    I thought I would drop a note to say how pleased we have been with the service provided by Handrails Direct & Scottish Balustrades from start to finish.  The end product - a glass balustrade definitely sets our decking off great.

    Will certainly recommend your Company in the future.

  • Paul Hamilton, Aberdeen

    A Frameless Glass Balustrade with a wow factor.

    Thanks Handrails Direct & Scottish Balustrades.

  • Jane Moore, Surrey

    Hi Andrew

    Just wanted to let you know I am delighted with my stainless steel handrail.

    Love it.

    My friend recommended you who lives locally.

    Double chuffed.

    Thank you.

    Kind regards.

  • Robert Barbour, Nottingham

    Thank you for a great service from start to finish Handrails Direct & Scottish Balustrades.

  • Elaine Dixon, Dover

    Dear Andrew

    Thank you so much ! What amazing service ! Thanks again

    Kindest regards

  • Colin Preece, Mountain Ash, Wales

    Hi Andrew

    Just a quick email to say how impressed I was with your service regarding my order for a 3m stainless steel handrail. I ordered on Monday and the rail arrived this morning (Wednesday) at 8.30 before I left for work. Result !

    The quality is excellent and I have now fitted it on our staircase. This was an easy task due in no small part to the quality of the plugs and screws provided. All to often these are of very poor quality and prove to be useless and have to be replaced. 

    I will not hesitate to use your company again or to recommend you to family, friends and work colleagues.

    Yours sincerely (a very happy)

  • Pete Willis, London (repeat customer)

    Hi Andrew,

    Received rails and fittings today. Well pleased.

    Thanks again
    for a brilliant service and faultless product.

    Be in touch soon

  • Andrea Shackell, South Wales

    We received out order yesterday thank you and installed it today.  I just wanted to say we are very pleased with the quality of the handrail and would not hesitate to recommend you to others.

    Thank you.

  • Craig Knight, Bristol


    Just wanted to let you know that my order was delivered last night.

    Very speedy and very happy with the balustrades.

    Many thanks.

  • Martin Boxall, Kent

    Hi Andrew
    Would just like to say a big thank you for the service that I have just received from you. Excellent all round experience, very fast processing and delivery, very good communications, very pleased with the quality of the handrails that I have installed today.I will not hesitate to recommend you to others.I wish all companies were this good.

    Thanks once again
    Kind regards

  • Alan Hodges, Leicestershire

    Hi Andrew,
    Received and fitted the handrails. The whole job from start to finish has been very professional and the quality of the handrails were above expectations.
    We will recommend you.
    Many Thanks

  • Russ Shepherd, Designer Bathrooms (Leicester) Ltd

    Hi Andrew,
    Just a quick one to say many thanks for sorting our stainless hand rail out.
    I must say that the speedy, polite service that your company provide is a credit to you, and it was good to do business with somebody who goes the extra mile to please their customers.
    It was a very nice gesture to send us a couple of drill bits and a thread tap.
    The hand rail looks fantastic by the way.
    All the best for the future.

    Kindest regards

  • Margaret Elder, Glasgow

    Hi Andrew, the guys have finished and we are delighted with the job, please thank the guys for us, they were a pleasure to have working at the house.

    Thanks for your help Andrew, and for rescheduling the work so quickly. The balustrade looks great and makes a big improvement to the balcony.


  • Torsten Junker, Somerset

    Handrail arrived safely this afternoon thank you, I fitted it shortly after and it looks brilliant above the Oak stairs!


  • Victoria & David Banks, North Queensferry

    Hi Andrew,
    Many thanks for the professional job done by your staff who have fitted the most amazing Balustrade to our seaside property. This really does set the house off and adds a whole new dimension to our view. It looks amazing!

  • Clive Hembury, Balerno, Edinburgh

    Hi Andrew, 

    Just a quick message to say that we think the glass balustrade looks great on the deck! Please pass on my thanks to the installers for doing a good job. 

  • Susan, Terra Firma Garden Design & Construction

    Thank you for doing a beautiful job.

  • Scott Murdoch,Invernesshire

    Hi Andrew,

    Thought you might like to see the finished handrail.

    Didn't take us to long to install.

    Delighted with the service you provided and will definitely recommend you to my future clients,
    friends and family.

  • Sam Curran, Uddingston

    Thank you to Andrew for his efficiency in delivering us exactly the balcony front we were looking for. The delivery was fast and the fitters were very friendly and efficient. We are delighted with the outcome - it looks like a new house!'


  • Alan Cotton, West Kilbride

    Hi Andrew, just a note to say thanks to you and your guys for the advice and work on the balustrade. I've included some pictures of the finished article. We're delighted with the quality and workmanship. 


  • Gillian Waters, Bearsden, Glasgow

    Thank you once again, we are delighted with our new balustrade. Your service was excellent and I would highly recommend your company. 

    Kind regards.

  • Sharon Crozier, Falkirk


    I would just like you to know that we are extremely satisfied with your service and product.
    Thank you for a quick delivery and brilliant quality and finish to the handrail.
    We are so happy that we are considering replacing our hall landing rail and post but need advice on this.
    I have spoken with Andrew previously who was very helpful and was hoping that he could contact me again?
    Thank you.

  • Mellany Hudson, Aberdeenshire

    Hi Andrew

    I wanted to thank both you and your staff that came to install my amazing glass balustrade.  The result is even better than I had ever imagined.  You have been absolutely wonderful and helpful throughout each stage of the process, the installation staff were superbly professional and most helpful with queries that I had and your office staff were extremely helpful and courteous when dealing with the paperwork side of things.  I would definitely recommend this company to anyone who was looking for such a product and the product itself is superb and looks amazing in my garden.  The cost was extremely reasonable and competitive and I have already recommended this company to my friends, family and neighbours who have seen this fabulous work.

    I will forward some pictures once my garden is complete so you can use them for marketing if you wish.  Hopefully we will get the right weather here in Scotland to enjoy in the summer.

    Thank you so much once again for all that you have done.  Please pass on my thanks and gratitude to all who were involved.

    Kindest regards.

  • Des Mccarthy, Cambuslang, Glasgow

    Hi Andrew

    I just wanted to drop you a line to say thanks as I have been away. The lads were great and have done a nice job. I will happily recommend you.

    Kind regards.

  • Sarah Clark, Larbert

    Hi Andrew. 

    The company has been a delight to work with. Highly recommended!!

  • Wendy Tait, Westfield, West Lothian

    We are over the moon with our balustrade. Thank you for a friendly, fast and efficient service.

  • Richard Dairon, Oban

    Hello Andrew,

    Just to let you know that we very pleased with the balustrade that you pre-fabricated and supplied by you. It was delivered promptly and on time by your driver who was very helpful.
    It was a straightforward fitting job with no snags as the pre-drilled holes all matched up perfectly.
    I would not hesitate to recommend your company.


  • Mark Watson, Broughty Ferry


    Just to let you know that we received all the purchased good, look great.

    I would like to thank you / your company for the quick action response to my question and also for the prompt delivery.

    I now have a few enquiries from neighbours for different ideas so will be back in touch sometime.

    All the best.

  • Steve Cook, Livingston

    Hi Andrew

    I have had a lot of good comments on the work, have a friend coming next week that has a similar project so I will give them your details.

  • Jon Dale, Aberdeen


    I wanted to thank you and the team for a job well done. Initial contact to completion was very prompt, job executed as promised, as per drawings, and the finish to my patio and garden looks superb. The pricing was competitive and I would thoroughly recommend Handrails Direct to my friends and colleagues in and around Aberdeen. You’ve put any local competition to shame.


  • Alison Balmar, Dollar

    Hi Andrew, 

    We got the balcony fitted on Tuesday and its lovely I am really pleased with it and your workmen were lovely. 

  • Gordon Hunter, Larbert

    All well with the new install. Looks great, many thanks.

  • Liz Doig, Methil, Fife

    Good Morning Andrew,

    I am sorry it has taken this long to e-mail you, we absolutely love the workmanship and customer service your company provided.

    We would have no hesitation in recommending you to all our friends.

    Thank you again. I love, love,love it.


  • Robert Bryce, Kirkintilloch


    The hand-rail was installed as per our arrangement on Thursday 20th October 2016.

    I am very pleased with the finished article and must add that your two installers acted in a  professional manner throughout this process. 

    I would like to thank you and your staff for providing me with a wonderful service and product. Hopefully, it will remain in pristine condition for many years to come.

    I have attached a photograph of the house for your information.


  • Dave Williamson, Millport


    We are delighted with the balustrades.I am still not home yet,but have seen photos and Cath thinks they are fantastic.

    Great job well done.

  • Catriona Morrison (Gourock)


    Many thanks to the guys for a great job, we are delighted with our balustrade.

    Kind regards.

  • Keith Stanley, Burntisland

    Hi Andrew

    Can I just say that your 2 men (Mike and John have done a super job in installing our balustrade, many thanks to them and yourself).


  • Lee Turner, Loanhead

    Hi Andrew,

    Thanks for carrying out the works to the house which look great! 

  • Jamie McGill, Senior project Manager (Structures) | Forth Bridges Unit - Consulting and Rail

    Hi Andrew

    That’s the handrail been installed around the viewing platform at the admin building.

    I would like to thank you and your installation team for the excellent job you have done. The end product looks good and the guys on site undertook the works without incident.

    We are very happy with the service you have provided and will certainly bear you in mind for any future works of a similar nature.

    Please pass on our thanks to your team.

    Best regards.

  • Janis McKechnie, Fairlie, North Ayrshire

    Hello Andrew,

    Just wanted to let you know that we've had our new balustrade installed.  It looks great.

    We are delighted with your product and excellent service.

    Many thanks.

  • Sean Lockhead, Aberdeen

    Morning Andrew,

    We are absolutely delighted with the handrail installation, well done to all involved.


  • Cowan & Linda Blair, Wallacestone Falkirk.

    Hi Andrew
    I thought I'd Email you to say how pleased we are with the installation of the glass balustrade at the rear of our house.
    The fitters did a super job and when we consider what we paid for the finished project we're very happy customers.
    We'd be pleased to give any of your future customers our best recommendations.
    Our very best wishes to you all at Scottish Balustrades.

  • Steve Cressey, Chesterfield

    All arrived perfectly thanks for a splendid service.

    Have a great BH weekend.

  • Tom Dick, Helensburgh

    Hi Andrew,

    Firstly I would like to thank you and your team for producing an excellent product for my front door. My attached photo for your records shows the finished installation. Furthermore, I would not hesitate to recommend your company to any persons showing interest in your product in the future.

  • Paul Fleming, Manchester

    Morning Andrew!

    Please see the attached photos of the completed balustrade system!

    I would like to take this opportunity to say how professional and helpful Scottish Balustrades have been throughout the whole process.
    Please also pass on my thanks to John, your driver, for his advice and friendly manner when delivering the components!

    The whole system went together without any issues and has given the decked area a wonderful aspect.

    Thanks again and the very best of luck for the future.


  • William Robertson, Shetland


    Just to let you know, the balustrade made it to Shetland safely. I have completed the installation of the balustrade and everything fitted together to the millimetre.

    Thank you for your service.

    Best regards,

  • Andy Lloyd, Drumnadrochit

    Hi Andrew

    Just to say a big thanks to the guys for the install yesterday, the balustrade is looking fantastic, first class service.


  • Mr Len Rickard, Ivybridge, Devon

    I just wanted to say how pleased we are with the handrail you supplied.
    It came within 2 days of ordering and is amazing quality. A first class product with a first class service please pass on our thanks to all involved.
    Best Regards

  • Investment Property, Edinburgh

    Delighted with new glass balustrade - great product and service.

  • Richard Rumney, Glasdrum Developments

    Dear Andrew,

    Just to say I am delighted with your service and product.


  • Norman McIntosh, MCIAT Chartered Architectural Technologist

    Morning Andrew,

    Just a quick note to say thank you for your work on the project at Scarth Craig, Amy Row in Cowie, Stonehaven.

    The job has been completed for a few months now and our clients Alan & Liz Davidson are delighted with their new home.


    Thanks again.

  • Philip Joisce, Director Argiate Limited

    Hi there,

    Thank you so much for getting components urgently needed to build an internal safety rail for a disabled person returning home from hospital so promptly.

    Installation was completed and she was able to return home on Saturday afternoon.

    I’m sure you mainly get people complaining, so feel it is important to say thank you for arranging delivery quicker than you guarantee.

    Have a great week and thank you again, you enabled us to enhance someone’s life and mobility.

    Kind regards.


  • Adam, Rotherham

    Just a quick e-mail to say thank you for all you assistance on the project and to let you know all was fitted with no issues and the end product was great and looked fantastic. We will Start to offer this as one of our products and we hope to be working with you again soon. 

    Thank you again. 

    Kind Regards