Terms & Conditions

All prices shown are UK pounds sterling and include VAT which will be calculated at the current UK rate.

Full VAT receipts are available upon request.

All orders must be paid for in full prior to dispatch.

Goods are subject to available stock and you will be contacted within 1 working day should any item be unavailable.

Some items may be dispatched directly from the manufacturer.

Glass orders are not subject to the free delivery offer. Please contact us for a shipping price.

The standard delivery charge only covers the UK mainland and off shore post codes may incur a surcharge. Please contact us for a detailed shipping quote prior to order.

We can not guarantee delivery times but aim to deliver within three working days. All posts are made to order and can take up to 7 working days.

Building control

It is the customer's responsibility to ensure that the selected components will comply with Building Control standards.  Handrails Direct cannot accept responsibility should the selected items not meet Building Control's criteria.

This is a component only resale site and no warrenties are given on Building Control compliance.

Delivery Information

FREE DELIVERY on all orders over £50 excluding vat for mainland UK.
Orders under £50 excluding vat will be charge a flat rate of £10 per order for mainland UK.
Overseas or Offshore postcodes please contact us for a shipping quotation. 

If you live in an extremely remote area such as the Highlands & Islands or at an off-shore location please contact us regarding your order to confirm availability of the delivery service.

International customers should also contact us prior to ordering.

The majority of Items are 2 -3 Day Delivery. Pre fabricated posts are made to order and are normally dispatched within 7 Days.

Please note that different items can be stored in different warehouses and locations and your order may be split into different deliveries and even with different courier services depending on the size and weight of the items ordered.

Glass does not fall into the free delivery threshold although depending on your location in the country free delivery may be available.

Please feel free to give us a call if you have any questions regarding your delivery.

Returns

Component items can be returned within 14 days of purchase as it is complete in its original packaging and in a re-saleable condition, The purchaser is responsible for the return delivery cost

Made to order items including stainless steel posts, handrails and glass orders are not returnable

30% restocking charge will be deducted from the original sale price when purchased

Shipping charges will not be refunded.